How can we help?

No. BMU has no accounts or logins right now. Free courses, tools and guides work without signing up.

Your lesson progress, badges, notes, test answers and tool results are saved in your own browser on this device (local storage). They are not sent to BMU, so we cannot see them or restore them.

We are sorry, but no. Progress is lost if you clear your browser data, use private or incognito browsing, switch browsers, or switch devices. To keep it, use the same device and browser, and do not clear site data for bettermeuniversity.com. Some tools have Copy, Download or Print buttons so you can keep your own copy.

Not yet. Accounts that sync across devices are planned. For now, finish a course on one device and browser.

Use the reset button on the course or tool page, or clear this site's data in your browser settings. Clearing site data erases everything BMU saved on that device.

Not yet. BMU All Access enrollment is not open, and nothing is for sale on this site today. Joining the waitlist is free and is not a purchase.

All Access will be $9.99 a month for unlimited access to the course catalog, once enrollment opens. Free courses, tools and guides will stay free.

The full billing terms for the monthly membership will be shown before you pay anything. Nothing is charged today.

BMU is not charging anyone yet. If you see a charge that says BMU or Better Me University, do not share card details with anyone. Contact us and choose Billing, and contact your card company if you did not make the charge.

Each course ends with a post-test you pass to earn the certificate. You need 80% or higher before the certificate opens. Finish the lessons and pass the post-test on the same device and browser, then open the certificate page from My Classes, type your name and print it. You can retake the post-test as many times as you need.

No. BMU is not an accredited institution. Certificates are informal certificates of completion. They do not award college credit, degrees, diplomas, licenses or professional certifications.

The certificate checks the progress saved in this browser. If you finished on another device or cleared your browser data, the lessons will show as not done. Mark the lessons complete again on this device. If the course has a post-test, you need to pass it on this device.

Yes, you can fix it yourself. Retype your name on the certificate page and print again. BMU does not store your name.

No. The pre-test shows your starting point. It is fine not to know the answers.

80%. You can take it as many times as you need. If you do not pass, we show the skills to review and the lessons to reread. Answers appear once you pass.

A random code your browser creates the first time you save a test. It is not linked to your name or email. If you send the optional course survey, it lets us count each device once. The Clear my test data button erases it.

No. The short survey after you pass a post-test is optional and anonymous, and you can skip it and still get your certificate. If you ask us to check in after 30 days, we either show a reminder on this device or, if you choose email, keep your address apart from your answers and delete it after one email.

Go to Find a Tutor, pick a subject and goal, and send the request. We email you if we find an approved tutor who fits.

No. Tutors are independent. BMU only introduces students and tutors and does not guarantee a match or results.

Not now. Paid tutoring through BMU is not open yet. Never pay a tutor directly, and tell us if someone asks you to.

A parent or guardian must be on the request for any student under 18, and tutors must pass a background check first. Read the Tutor Guidelines.

Apply on the Become a BMU Tutor page. You must be 18 or older and agree to the Tutor Guidelines.

Refresh the page, and make sure JavaScript is turned on. Then try a current version of Chrome, Edge, Safari or Firefox. If it still fails, contact us and choose Technical problem. Tell us the page, your device and browser, and what happened.

Check that every required box is filled in, including the consent checkbox. Some ad blockers and privacy tools block forms. Try again with them paused for this site.

Use your browser's Print command, and turn on Background graphics if the colors are missing. Certificates print best in landscape. Job aids and guides print best in portrait.

Check your spam or promotions folder. Some BMU emails are not connected yet, so a form may save without sending you an email right away.

Only what you choose to send in a form, such as your name and email on a waitlist, a tutor request, or a help request. Progress and test answers stay on your device. See the Privacy Policy.

For data on your device, use the reset or Clear my test data buttons, or clear this site's data in your browser. For anything you sent us in a form, contact us and choose Privacy or delete my data. Use the same email you used before, so we can find it.

Every BMU email has an unsubscribe link at the bottom. You can also contact us and ask.

We build BMU to work with keyboards and screen readers, with clear headings, labels on every form field, and a Skip to content link.

Yes. Use your browser zoom (Ctrl and plus, or Command and plus on a Mac). Pages are built to reflow on small screens and at high zoom.

Please tell us. Contact us and choose Technical problem, say it is an accessibility issue, and describe the page and what got in the way. We will work to fix it or get you the content another way.